What Information Do We Collect?

We collect personal information that can be used to directly or indirectly identify you. Personal information also includes anonymized data linked to identifiable information. It does not include data that has been irreversibly anonymized or aggregated, making identification impossible.

We collect only the personal information necessary to fulfill legal obligations, manage our business, and provide you with requested services. Information may be collected when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.

When ordering or registering, you may be asked to provide your name, email address, mailing address, or phone number. However, you can also browse our site anonymously.

How Do We Use Your Information?

We use the information you provide for the purposes stated at the time of collection or as permitted by law. Specific uses include:

• Personalizing Your Experience: To better respond to your needs.
• Improving Our Website: To enhance our offerings based on your feedback.
• Enhancing Customer Service: To respond to your requests and support needs.
• Processing Transactions: To complete your payments and deliver purchased products or services.
• Administering Activities: Including contests, promotions, surveys, or other site features.
• Communications: To send you updates, order-related information, and promotional messages via email or SMS.

Legal Basis for Processing Personal Information

If you are in the European Economic Area (EEA), we process your personal information based on:

• Consent: Per Article 6(1)(a) of GDPR, when you provide explicit consent.
• Contractual Obligations: Per Article 6(1)(b), for fulfilling or initiating contracts.
• Legal Compliance: Per Article 6(1)(c), to meet regulatory requirements.
• Legitimate Interests: Per Article 6(1)(f), for purposes such as improving services.

You can withdraw your consent at any time by contacting us at support@iscozy.com. However, withdrawal does not affect prior lawful processing based on your consent.

Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to further processing.
• Receive your data in a portable format.
• File complaints with relevant data protection authorities.

To exercise your rights, email us at support@iscozy.com. We may verify your identity to safeguard your data.

How Do We Protect Your Information?

We take your privacy seriously and implement robust security measures, including:

• Secure Socket Layer (SSL) encryption for data transmission.
• Storage of sensitive data only in encrypted systems accessible to authorized personnel.
• Regular security scans by McAfee Secure and Symantec to protect against vulnerabilities.

You are responsible for maintaining the confidentiality of your username and password. Choose strong passwords and avoid using the same credentials across multiple websites.

Do We Use Cookies?

Yes, we use cookies to:

• Enhance your shopping experience by remembering items in your cart.
• Save preferences for future visits.
• Gather aggregate data on site usage to improve functionality.

We may work with third-party providers, such as Google Analytics, to analyze website trends and optimize user experience. These providers cannot use collected data for purposes other than supporting our business.

You can manage cookie settings in your browser. Note that disabling cookies may affect website functionality.

Do We Share Your Information with Third Parties?

We do not sell, trade, or transfer your personal information to outside parties, except trusted third parties assisting us in operating our website, processing payments, or fulfilling orders. All third parties agree to keep your information confidential.

We may disclose information to comply with legal obligations, enforce policies, or protect rights, property, or safety. Non-personally identifiable information may be shared for marketing or other purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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This Privacy Policy outlines our commitment to safeguarding your personal data. If you have any questions or concerns, please contact us at support@iscozy.com.

Pay with PayPal

At IsCozy, we use PayPal to ensure a secure and seamless checkout process for our customers.

When you place an order, you will be redirected to PayPal’s secure payment page. There, you can complete your payment by logging in with your PayPal username and password.

• Existing PayPal Users: Simply log in to your account to confirm your payment.
• New to PayPal? No problem! You can either pay as a guest or create a new PayPal account in just a few steps before confirming your payment.

Payments are typically processed within minutes, allowing us to start preparing your order right away. This ensures a smooth and efficient experience from checkout to delivery.

Should you have any questions or concerns about the payment process, feel free to reach out to us at support@iscozy.com. We're here to help!

We hope you love IsCozy's products, but we completely understand if our product doesn't fully meet your expectations. If you have any issues with our products, please contact us at support@iscozy.com.

What can I return/exchange?

Returnable items:

Items that can be returned/refunded or exchanged within 30 days of delivery must meet one of the criteria below:

• Faulty items: damaged, broken, or soiled upon arrival.
• Items received in the incorrect size/color.
• Unwashed, unworn, and unused item(s) that don't meet your expectations.

Non-Returnable items:

We will not accept returns with any of the following conditions:

• Items beyond the 30-day warranty time frame.
• Worn, used, or misused items.
• Sale items are not eligible for return or exchange unless faulty.

Color / Image Disclaimer

Despite every effort to provide accurate images of each product’s color and design, actual colors and designs may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, and other factors. IsCozy will not accept responsibility for any color or design differences that are not factory faults. In purchasing from IsCozy, you agree to accept the minor risk that there will be a slight variation between the actual color and design and the representation on our website. In addition, please be aware that colors and textured finishes often vary from different production batches; for example, slightly different shades of ‘Grey’, and different degrees of shininess. A customer will be responsible for the delivery fee for any return due to dissatisfaction with a finish (that is not a fault).

How do I make a return?

Follow the 4 steps to simplify your return/refund process.

Step 1: Submit the following to our care team email (support@iscozy.com):

• Order number
• Product name
• Reason for return

Step 2: Our care team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address via email.

Step 3: Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

Step 4: Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 48 hours. After this, please note the refund times below:

• For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account.
• For credit card refunds, it usually takes 7 days, but the time may vary by merchant and bank, with some taking a few days and others taking a few months.

Return shipping and address

All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the return is due to an issue with the product outlined above in the returnable items section, then you are not required to bear the shipping fee for this reason; you must send a photo, though.

Please contact your local post office to confirm the accurate return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Note: For any return or exchange application, please contact us by email (support@iscozy.com) in advance and return the goods after getting approval. We don't accept returns without a prior request.

Please read the following additional details carefully

IsCozy offers a quicker dispute solution and will appreciate it a lot if you provide:

• Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
• Screenshot of the email or dispute received including name, date, and content. In other words, a customer has sent the complaint (through PayPal Dispute or other Gateway, email, etc.).

The products need to be returned to IsCozy if our Dispute Team asks for a return in disputes.

Except for the important interpretation, IsCozy will make a refund, resend, or accept the return for any of the following cases:

Orders Delayed

For orders shipped to the USA, orders are lacking tracking information, in transit, pending, expired 45 days after orders departed from IsCozy warehouse. For some special shipping methods, IsCozy cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order has arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, IsCozy will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

Orders Not Received

IsCozy will not deal with the refund or resend if the tracking information shows the order is delivered. If you have not received the package, a non-delivery certification issued by the local post office with an official seal is necessary.

Tracking Information Alert

The tracking information shows Alert. The reasons are listed as below: a) Incorrect/insufficient address. b) No such number. c) Unknown recipient. d) Refused. e) Do not pick up in time. f) No safe delivery location. g) Uncleared customs. h) Others.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, IsCozy takes no responsibility if products have been lost.

If the logistics company starts returning the goods, IsCozy will put the products in your private inventory and will not refund them when we receive the returned items. IsCozy cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

Products Damaged

IsCozy offers a full refund or a replacement if packages arrive badly damaged. IsCozy offers a partial refund or a replacement if packages arrive partially damaged (except for threads, slightly wrinkled areas, small scratches, etc.).

Notes:

• For fragile products, a refund is highly recommended.
• For damaged packing boxes, IsCozy cannot offer any refunds or other after-sale services due to the long-distance international delivery.
• For ordinary electronic products, you should file a complaint or raise a dispute with IsCozy within 7 days of delivery.
• For service products, IsCozy will refund the amount for the product to you. If you have IsCozy quality inspection service, otherwise, IsCozy will not take any responsibility for this. (See the following important interpretation)

 

Incorrect or Missing Products

IsCozy has a strict quality control process before products are dispatched. IsCozy will deal with incorrect or missing products as follows:

• For incorrect products, IsCozy offers a full refund or replacement.
• For products with wrong color, size which doesn't affect product function, etc., IsCozy offers a refund or resend if you provide a screenshot of your clients' complaint including name, content, and date.
• For parts missing which don’t affect product function, IsCozy may refund partially or resend the missing part; for parts missing which affect product function, IsCozy will resend the product only.
• For accessories, IsCozy will resend the accessories.

Notes:

• For size problems, IsCozy will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

Orders Cancellation

For order cancellations, IsCozy offers a full refund before products are processed by warehouses. After payment:

• POD orders cannot be canceled as it is customized.
• Preorder inventory orders cannot be canceled as it is a special product and only available for you.
• Video and photo orders cannot be canceled as IsCozy has planned and prepared them for you after payment.

Important Interpretation

Deadline for Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Force Majeure

IsCozy takes no responsibility for any product damage or shipping delay caused by acts of God, including but not limited to: epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, customs inspections. However, IsCozy will notify you by email, etc.

Shipping Method Limits

Some shipping methods are not trackable when orders arrive at certain states or cities; IsCozy will not accept any disputes.

Destination Limits

Due to limited international transportation, IsCozy will not accept any disputes when your orders are shipped to the following areas: American Samoa, Guam, Northern Mariana Islands (Saipan), Puerto Rico, U.S. Virgin Islands.

Return

Products can be returned to IsCozy warehouses only. However, we do not suggest returning products to our warehouses because international shipping costs are high and it takes at least 3 months to arrive at IsCozy Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

If you indeed want your buyer to return the products, please follow these steps: How to return products to IsCozy warehouse. Please return products within 30 days after receiving them.

Service Products

Service products apply to the following interpretation:

• Any disputes arising from products damaged or shipping delays, IsCozy may not refund the product cost.
• Any disputes arising from bad quality, IsCozy may not accept as the supplier is not IsCozy.
• For service products without IsCozy's quality checking inspection, IsCozy may not accept the disputes.

Unacceptable Disputes

IsCozy shall not accept any unreasonable disputes, including but not limited to:

• The buyer does not like it.
• The product description is not real.
• Products smell unusual.
• The buyer ordered the wrong items or SKU.
• The shipping address was provided incorrectly.
• Product differences were negotiated in advance.
• Tracking information deleted by logistics companies or local post offices.
• In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with customs clearance in line with the foreign trade policies of certain countries.

IsCozy always tries to offer the best service. If you have any other questions, please feel free to contact us.

STANDARD SHIPPING

• $9.9 Flat Rate Shipping
• Free shipping for orders over $199
• Available within the US
• Delivery typically takes 8-18 business days. You will receive a shipping confirmation email when your order ships, including a tracking link to monitor its progress.

Estimated Processing Time:

• 1-3 days for 80% of orders
• 4-8 days for 15% of orders
• Over 8 days for 5% of orders

Additional Notes:

• A signature may be required upon delivery.
• Deliveries to Alaska, Hawaii, and APO/FPO addresses may require up to 7 additional business days.

IMPORTANT INFORMATION:

• All deliveries are subject to order approval and product availability.
• Delivery estimates shown on product pages are provided by carriers in real-time and do not include order processing times.
• Orders are processed Monday through Friday. We do not ship on weekends or holidays.
• After placing an order, keep an eye on your email. Additional information may be needed to process your order.
• If delivery attempts fail more than twice, the package will be returned to us automatically. Please ensure your contact details are accurate to assist the delivery team.
• IsCozy is not responsible for lost or stolen packages. If this occurs, please contact your local post office for assistance with compensation.

OVERVIEW

This website is operated by IsCozy. Throughout the site, the terms “we,” “us,” and “our” refer to IsCozy. IsCozy offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Retund Policy: [LINK TO RETURN POLICY].

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall IsCozy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless IsCozy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the US.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@iscozy.com.

Order Tracking